Friendly Fraud Chargeback Defender

Handles online store operations and oversees customer transactions.

Wants to reduce losses and operational costs due to payment disputes.

Struggles to address friendly fraud chargebacks without compromising customer experience.

Evaluates transaction fraud risks in the merchant environment.

Seeks effective tools to identify and manage risky transactions, especially friendly fraud.

Faces challenges predicting and addressing fraudulent activity among legitimate customers.

Oversees company budgets and financial impact of operational challenges.

Aims to minimize chargeback-related financial losses.

Needs to balance the cost of investment in anti-fraud tools against the potential return.

Resolves issues between customers and the company, including payment disputes.

Desires automation in providing evidence to efficiently resolve disputes.

Limited resources to investigate and resolve customer disputes manually.

Specializes in maintaining security and reducing risk in payment systems.

Demands advanced tools for identifying patterns in fraudulent behavior.

Lacks sufficient insight into sophisticated fraud patterns specific to legitimate customers.